I reached out to the BT rep with some side effect issues I was having when I was going to make an order. Nothing to do with the product itself. The rep who I truly consider a friend that I can trust now after many years of interactions, gave me fantastic knowledgeable advice. I adjusted my cycle and am side effect free. I just thought I’d put a note up here to show my appreciation. BT really cares about their customers and it’s why I’ve been with them for so many years and will continue to only use their product. Can’t say enough about them!