57 Muscle

I am well respected by all that I do business with and I’m not a troublemaker.First of all I never incessantly asked you for a tracking number the same day I ordered. I asked to send tracking when available. After many days still no tracking and I received the tracking number one week later the day that I received the package which was short two items which I brought to your attention. You said you would ship them out immediately the next morning and apologized for your screwup. That was a week ago. No tracking no items. I don’t know who you are or how long you’ve been with this company but I have to say that the company was far superior before you became involved. I never had any issues in six years and now all of a sudden it’s like I’m doing business with children who refuse to communicate and tell the customer what’s going on. You can try and reverse flame me if you like  And blame me for your incompetence and lack of communication but that doesn’t fly. I am well respected by all that I do business with and I’m not a troublemaker. We pay for customer service and product. I sense a lack of integrity on your part due to an inability to communicate the simplest things. If you had just said wait, I will send tracking when available, that will settle the issue. You choose no response at all. That is no way to run a business. No need to reply as this doesn’t need to keep going back-and-forth. I’ve said my piece truthfully and accurately. My skepticism seems to have been correct. Have a good one.

14 minutes ago, GeneticFreak2020 said:

I am sorry you feel that way however I am actually going to say publicly that I am not at all disappointed that you will no longer be doing business with us. You placed an order then emailed incessantly for a tracking number the very day you placed the order, when you didn’t get the answer you wanted you complained publicly about it and then apologized to me in email afterward when you realized you were being impatient and as you put it in your own words paranoid. You then received your order, however stated you did not receive your free item. I said I would confirm with the shipper what exactly was sent to you and get back to you. Again before I can get a reply to find out the weight of your parcel as shipped, which by the way clearly would indicate exactly what was in the package you are again flaming me publicly. So yes I may be arrogant. I may not provide the level of customer satisfaction you need. I’m sorry for that. I am not however sorry that you will no longer be using our lab. I will as I told you, confirm what exactly was sent to you and if you were shorted your free item it will be shipped. Thanks and take care Sir. All the best 

A company is only as good as how it respects, provides for, and treats its customer base. Good communication is essential and necessary for proper functioning. That being said, I will no longer be doing any business with Transpharma  as I feel they fail on all these aspects. They used to be a great company and I enjoyed many years of quality service and communication. This is no longer the case. The only thing that I would question now is the quality of their products, but I cannot speak to this as I do not have any testing equipment. I have reached out to the sales rep and I find him to be arrogant with and I don’t care attitude after funds have been received. There is no tracking numbers provided in timely fashion or at all. This is essential to set the customers mind at ease. The customer provides the bread and butter for the company and therefore the company should respect the customer. I do not find this to be true anymore.

A company is only as good as how it respects, provides for, and treats its customer base. Good communication is essential and necessary for proper functioning. That being said, I will no longer be doing any business with Transpharma  as I feel they fail on all these aspects. They used to be a great company and I enjoyed many years of quality service and communication. This is no longer the case. The only thing that I would question now is the quality of their products, but I cannot speak to this as I do not have any testing equipment. I have reached out to the sales rep and I find him to be arrogant with and I don’t care attitude after funds have been received. There is no tracking numbers provided in timely fashion or at all. This is essential to set the customers mind at ease. The customer provides the bread and butter for the company and therefore the company should respect the customer. I do not find this to be true anymore.

How about a thread for all of us that are 50 and over? We have some unique and proven experiences as well as injury and health perspectives 

I have used their Sustanon , Masteron Enanthate and their Equipoise with great results in strength gains as well as mass. These products were spot on but these are the only ones I’ve used from them. 

I appreciate your response brother...Perhaps I just need to break out of the old mold and adapt to the new...Believe me, it is not my intent to offend in any way. I had my own lab for a few years in another country and perhaps I am imposing mine upon yours...To me, communication is crucial to building trust...that said, I am looking forward to future biz and I am sure that without a doubt I will be a zealous advocate for Transpharma as well as a loyal customer...Much respect to you

Email sent brother...Much respect...I also want  to add that on all the forums that I have been active on with many more posts than this forum, I have always been an advocate for Transpharma and have never said anything bad or negative...I have always only had good things to say about this lab and have been involved in Bodybuilding and all that goes along with it for about 37 years now, so I am no newbie. I have nothing but respect for this lab...I only wish communication was as it was before...which was exceptional IMO

I have gotten no email with tracking even though I asked for one. I have been a customer for at least 5-6 years now and have always had tracking and fast responses to all my email inquiries. Just before they briefly shut down this year I noticed that the labels on their injectables where haphazard and crooked...not put on straight. To me that is a bad display of product and could be a sign of carelessness. Anyway, I canceled an order because of very slow response and they finally emailed me back and explained their issues and that they would be up and running again. Since their re-emergence I have placed another, larger order and communication has been poor on their end. With so many changes going on with them I was worried if they are even legit anymore. Receiving no feedback emails from them doesn't help either. I have paid for my order and now it is just a question of if it arrives or not since I have no tracking number to aid in my confidence. Believe me, I hope this all ends well so that I can continue to do biz with them. It is a waiting game now... 

Most rep...

Got the same email....stay away and stay safe,,,

On 8/25/2018 at 5:08 AM, Shredzs said:

I wouldnt touch them with a ten foot pole..poor products...bad ethics

 

I’ve I have been using transfpharma for three years or more and have nothing but respect for them and their Products