As ElectricRocker said a proper review is not usually all bad , you do the good the bad and the ugly to give a proper experience with a lab as well as product , it’s good practice to always go to your source or rep first on these issues any lab at any time could have a bad batch for some reason or another , it’s how they resolve it in the end that counts , keep in mind other labs read these reviews and things like this might make labs not want to deal with you , this is not bashing you or a rant or attack , just some friendly advice .